Claims kit
Navigate the claims process with clarity and confidence
At UFG Insurance, we know every claim represents a person, a business and a moment that matters. Our claims professionals combine deep technical expertise with a person-centered approach, delivering responsive service grounded in fairness, accuracy and care.
Our commitment to you
We view the claims experience as a critical extension of our promise to our mutual customers and we are committed to:
- Paying what is owed promptly and fairly
- Providing clear, proactive communication throughout the process
- Supporting efficient resolution aligned to your policy and jurisdiction
Claims kit resources
Here is a collection of digital guides with step-by-step instructions for reporting claims, details on required information and an overview of what to expect from first notice of loss through resolution. Each section is designed to support timely reporting, clear communication and a smooth claims experience.
Claims reporting guides
Workers compensation materials
| Name | Size | Action |
|---|---|---|
| CorVel flyer | 239 KB | View Download |
| CorVel posters bilingual | 1032 KB | View Download |
| CorVel wallet cards bilingual | 880 KB | View Download |
| First-fill letters bilingual | 173 KB | View Download |
| First-fill letters bilingual — Idaho, Montana, New Mexico, Nevada and Oregon | 174 KB | View Download |
| Workers compensation reference guide flyer | 81 KB | View Download |
Meet the claims leadership team
UFG’s claims department is led by experienced professionals who have deep expertise and a strong focus on customer care, with strategic oversight and guidance to ensure consistency, quality and accountability across the claims process.
Angela Clemente
VP and Corporate Technical Claims
aclemente@unitedfiregroup.com
Christine Zetocka
VP and Corporate Customer Service Claims
czetocka@unitedfiregroup.com
Supporting them are our dedicated claims advocacy partners. They are experienced claims professionals focused on strengthening agency relationships, resolving complex challenges and enhancing the overall claims experience. Serving as a single point of connection to UFG Claims, these strategic allies deliver coordinated, person-centered support.
General information
Thank you for choosing UFG
We’re grateful for the trust you place in us. When a claim arises, it’s more than a policy in motion — it’s a moment that matters. Our team is ready to support you every step of the way, ensuring customers receive the attention, clarity and support they deserve when they need it most. This kit is one way we equip you with the tools and information needed to support a well-managed claim.