Contact Us

How to Reach Us

Have a question about your policy, bill or claim? Need to send us a form or payment? At UFG, we’re available to respond to your requests and inquiries, no matter how you prefer to reach us—by phone, mail or email. We also understand that when dealing with a complex issue, there’s no substitute for a real person, so get in touch with us today!

By Phone

Help Desk Technical Support

800-895-6253

Individual/Business Insurance
Phone: 800-553-7937
Claims: 800-343-9131
Billing: 800-637-6309

Life Insurance/Annuities
Phone: 800-637-6318
Claims: 866-281-1921

By Mail

Corporate Address:

United Fire Group
118 Second Ave. SE
P.O. Box 73909
Cedar Rapids, IA 52407-3909

Payment Address:
United Fire Group
P.O. Box 73909
Cedar Rapids, IA 52407-3909

By Email

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Office Locations

UFG is headquartered in Cedar Rapids, Iowa, with five regional offices located in Los Angeles, California; Rocklin, California; Westminster, Colorado; Pennington, New Jersey; and Webster, Texas. We also have a claims office in Metairie, Louisiana.

Home Office
118 Second Ave. SE
P.O. Box 73909
Cedar Rapids, IA 52407-3909

UFG Specialty Division
Suite 1870
725 S. Figueroa Street
Los Angeles, CA 90017

West Coast Regional Office
3880 Atherton Rd.
Rocklin, CA 95765

Rocky Mountain Regional Office
7301 N. Federal, Suite 200
Westminster, CO 80030

East Coast Regional Office
10 N. Highway 31
P.O. Box 278
Pennington, NJ 08534

Gulf Coast Regional Office
455 E. Medical Center Blvd.
Webster, TX 77598

New Orleans Claims Office
Latter Center West
2800 Veterans Blvd., Suite 253
Metairie, LA 70002