Services
Simple solutions for our customers
In the complex world of insurance, how can we simplify business practices for agents and policyholders?
It’s a question we ask ourselves every day at UFG. Because “simple solutions for complex times” isn’t just our tagline; it’s our approach to everything we do.
And by simple, we don’t mean easy, we mean better—better claims and risk control services, better marketing and service support, and better technology and training tools to enhance the customer experience.
For our agents, this means spending less time on office tasks and more time assisting clients and prospecting business. For our policyholders, it means spending less time on managing their policies and more time on living their lives.
For us, it means listening to our customers, acting on their ideas and prioritizing their needs. This solutions-driven approach is what inspires us to work smarter, faster and better for the people who depend on us.
Providing exceptional services to our customers is one of our core values at UFG, and it goes beyond our employees offering a courteous message in an email, a friendly voice on the other end of the phone or a warm smile in person—though you can expect all of that, too.
The insurance business is a people business, and we’re in this business for our insurance agents and our policyholders—our services were designed to add value to the customer relationships that are so valuable to us.
Bringing worlds right side upA loss can turn a person’s world upside down, which is why we are committed to making the claims process as simple as possible, bringing our customers’ worlds right side up in no time. Each year, more than 250 employees in our claims department process an average of 35,000 claims, either from the office or out in the field. Oftentimes, a loss is our only direct interaction with a policyholder, giving us an opportunity to prove to them that they have made the right decision by choosing UFG to protect them.
Making businesses saferEach week, our risk control consultants travel to different areas of the country, helping commercial policyholders take steps to minimize injuries, reduce property damage, improve operating efficiency and even cut insurance costs. We don’t make only one visit to a business or