When you need people-centered service, think UFG

Experience our culture of service through one-on-one training, interactive webinars and a premier support team. Our experts are here to help you succeed with online quoting.


Agents, you can depend on us for service and training to help achieve small business success. From UFG Service Center, to your small business underwriter, to your state-specific territory manager, all the way to the crew who builds the Pro-Quote experience — a small business team of experts is here to make sure you’re taken care of.
  • Looking for one-on-one training?
  • Interested in a webinar?
  • Have a simple or complex question you need answered?
  • Need help logging in to ufgagent.com?
Your small business territory manager, field sales manager or training specialist can help. 

Jennifer Zahradnik, Territory Manager

Jamie Bricco

Colorado and Utah Territory Manager
jbricco@unitedfiregroup.com
720-749-9753
Mariah Casillas, Small Business Training Resource

Mariah Casillas

Your Small Business Training Resource
mcasillas@unitedfiregroup.com

Belinda Castillo

Arkansas, Northern Texas and Oklahoma Territory Manager
bcastillo@unitedfiregroup.com
210-620-6129

Warren Chan

Las Vegas and Southern California Territory Manager
wchan@unitedfiregroup.com
714-215-2067

Jason Galloway

Idaho, Montana, North Dakota, South Dakota and Wyoming Territory Manager
jgalloway@unitedfiregroup.com
319-247-6366

Josh Hulling

Iowa and Nebraska Territory Manager
jhulling@unitedfiregroup.com
515-201-3152

TJay Jansen

Illinois, Kansas and Missouri Territory Manager
tjansen@unitedfiregroup.com
309-337-4939

Diana Kelly

Alabama, Mississippi and Tennessee Territory Manager
dkelly@unitedfiregroup.com
205-427-2603

Pam McCrorie

Louisiana and Southern Texas Territory Manager
pmccrorie@unitedfiregroup.com
512-627-7423

Jeffrey Miller

Minnesota and Wisconsin Territory Manager
jeffmiller@unitedfiregroup.com
715-579-2792
Lisa Ortega, Territory Manager

Lisa Ortega

Northern California, Oregon and Nevada (other than Las Vegas) Territory Manager
lortega@unitedfiregroup.com
916-584-1042
Jennifer Riley, Territory Manager

Jennifer Riley

Field Sales Manager
jriley@unitedfiregroup.com
303-550-9118

Lauren Stanch

Ohio, Indiana and Florida Territory Manager
lstanch@unitedfiregroup.com
567-409-9924

Martin Taylor

Pennsylvania and New Jersey Territory Manager
mtaylor@unitedfiregroup.com
302-463-5683

Michelle Williams

Arizona and New Mexico Territory Manager
mwilliams@unitedfiregroup.com
319-391-4586
Jennifer Zahradnik, Territory Manager

Jennifer Zahradnik

Kentucky Territory Manager/Field Sales Manager
jzahradnik@unitedfiregroup.com
319-640-0887

You can also learn who your underwriter is by viewing our map or visiting ufgagent.com under Your UFG Team.

Questions, comments or feedback?

We’re here to help you get the most out of our new experience. If you have a question please don’t hesitate to contact us at smallbusiness@unitedfiregroup.com. We'll respond as soon as we can.