UFG Team

When you need people-centered service, think UFG

Experience our culture of service through one-on-one training, interactive webinars and a premier support team. Our experts are here to help you succeed with online quoting.


Agents, you can depend on us for service and training to help achieve small business success. From UFG Service Center, to your small business underwriter, to your state-specific territory manager, all the way to the crew who builds the Pro-Quote experience — a small business team of experts is here to make sure you’re taken care of.
  • Looking for one-on-one training?
  • Interested in a webinar?
  • Have a simple or complex question you need answered?
  • Need help logging in to ufgagent.com?
Your small business territory manager, field sales manager or training specialist can help. 

Jennifer Zahradnik, Territory Manager

Jamie Bricco

Colorado and Utah Territory Manager
jbricco@unitedfiregroup.com
720-749-9753
Mariah Casillas, Small Business Training Resource

Mariah Casillas

Small Business Agency Growth Specialist and Kentucky and Wyoming Territory Manager
mcasillas@unitedfiregroup.com
319-247-6358

Belinda Castillo

Arkansas, Northern Texas and Oklahoma Territory Manager and interim Minnesota Territory Manager
bcastillo@unitedfiregroup.com
210-620-6129

Warren Chan

Southern California Territory Manager
wchan@unitedfiregroup.com
714-215-2067

Tom Diefendorf

Oregon, Idaho, Montana, North Dakota and South Dakota Territory Manager
tdiefendorf@unitedfiregroup.com
605-763-8077

Kim Garcia

Northern California Territory Manager
kgarcia@unitedfiregroup.com

TJay Jansen

Illinois, Kansas and Missouri Territory Manager and interim Wisconsin Territory Manager
tjansen@unitedfiregroup.com
309-337-4939

Diana Kelly

Alabama, Florida, Mississippi and Tennessee Territory Manager
dkelly@unitedfiregroup.com
205-427-2603

Pam McCrorie

Louisiana and Southern Texas Territory Manager
pmccrorie@unitedfiregroup.com
512-627-7423
Jennifer Riley, Territory Manager

Jennifer Riley

Field Sales Manager
jriley@unitedfiregroup.com
303-981-2195

Alex Trunnell

Iowa and Nebraska Territory Manager
jtrunnell@unitedfiregroup.com

Lauren Stanch

Indiana, Kentucky, Ohio and Western Pennsylvania Territory Manager and interim New Jersey Territory Manager
lstanch@unitedfiregroup.com
567-409-9924

Michelle Williams

Arizona, New Mexico and Nevada Territory Manager 
mwilliams@unitedfiregroup.com
319-391-4586
Jennifer Zahradnik, Territory Manager

Jennifer Zahradnik

Field Sales Manager
jzahradnik@unitedfiregroup.com
319-640-0887

You can also learn who your underwriter is by viewing our map or visiting ufgagent.com under Your UFG Team.

Questions, comments or feedback?

We’re here to help you get the most out of our new experience. If you have a question please don’t hesitate to contact us at smallbusiness@unitedfiregroup.com. We'll respond as soon as we can.