Agent FAQs: UFG’s new policy administration system

Your guide to understanding the policy enhancements that come with this transition

UFG Insurance is excited to announce a new policy administration system along with other updates designed to enhance your experience with us. As part of this transition, we will be converting all eligible policies to our new policy administration system.

Conversion process and eligibility

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What to expect
Subject to eligibility, UFG will begin converting existing policies with an effective date of December 1, 2025, or later, to our new system over a 12-month period. The lines of business impacted include: commercial property, general liability, commercial auto, inland marine, crime, commercial output policy, professional liability (E&O), cyber, workers compensation and umbrella.

Prior to the policy expiration date and within applicable state regulations, policyholders will receive a non-renewal notice. For eligible policyholders, the non-renewal letter will detail why they are receiving the notice and include a link to the UFG policy updates resource webpage. Shortly after, these policyholders will receive a new offer of coverage.

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Clear, consistent proposals, decs and bills
With our newly designed proposals, declarations and bills, your customers will enjoy consistent and professional documentation. Their clean and modern look will simplify policy details, helping both you and your customers understand the coverage terms faster. This means smoother conversations and a more efficient service experience.

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FAQs

As a trusted advisor for your customers, we ask that you inform policyholders of these upcoming changes in advance.
Renewal policies with an effective date of December 1, 2025, or later, will go through a conversion process, subject to eligibility. Please reach out to your underwriter with questions.
Yes, the commercial package policy will now only include primary property and general liability coverages, as well as certain inland marine and crime coverages. All other lines of business will be written on separate policies with their own policy numbers (e.g., automobile, workers compensation, umbrella). All policies associated with an insured will share one account number.
All converted policies will remain accessible at ufgagent.com.
You may access a copy of the notice sent to your customers by visiting ufgagent.com.
All lines for which you are currently enrolled to receive an agency download will continue to operate as expected as your policies convert to our new system. No action will be necessary for the agency download experience to continue. If you are not yet enrolled in agency downloads and would like to do so or would like to update your settings, please visit the Agency Interface link under the Resources tab at ufgagent.com.
No. The UFG Billing Customer Service team will work directly with our third-party payment provider, Paymentus, to ensure that current payment arrangements are automatically transferred over to the converted policy. Please reach out to UFG Billing Customer Service at 800-637-6309 between 7 a.m. and 6:00 p.m. CT Monday through Friday with any additional questions.
Please send all change requests to doingbusiness@unitedfiregroup.com. 
All claims are tied to a policy number. Therefore, multiple policies per account may result in multiple claims numbers for an account’s loss, depending on claim impact.
Yes, UFG is implementing more ISO forms, rules and rates, as well as introducing ISO's unique rating modification option and experience rating.

Thank you for your continued support and commitment to UFG

We’re thrilled to have you on this journey toward a more innovative, streamlined approach to serving your customers.

With these updates, we’re not only strengthening the foundation of our processes, but we’re building new ways to support you as you build lasting, trusted relationships with your customers. Whether it’s the clarity of updated documents, the flexibility of a more responsive underwriting team or the speed of a more efficient policy structure, these changes are designed with you in mind.

As always, we’re here to answer any questions and provide the support you need to navigate this transition with confidence. We look forward to growing and achieving new successes together!

Questions?

If you have any additional questions at this time, please contact your UFG underwriter. For a quick refresher on your UFG contacts, simply visit ufgagent.com and click Your UFG Team in the left navigation.