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Claims Supervisor



UFG offers you an award-winning workplace and a trustworthy, financially stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register, and was also included on Forbes’ “America’s Most Trustworthy Financial Companies” list for both 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


UFG is seeking a Claims Supervisor to monitor and direct the adjustment of claims by internal and independent claim representatives. This includes initial directions, coverage analysis, review of work product and general technical expertise as required based on the complexity of the claim, and the experience of the Claim Representative. Monitor and direct experts and attorneys as required based on the complexity of the loss and/or legal proceedings.

  • Supervising a team of 6-8 claims representatives
  • Provide direction, control and guidance to claims staff in the investigation and conclusion of claims.
  • Analyze investigative material for liability exposure, coverage and damages to determine reserves and settlement values.
  • Negotiate directly with insured, claimants or counsel in settling losses.
  • Assist set up unit in review of new claim reports and assigns to appropriate Claim Representative with handling instructions.
  • Receive, evaluate and assign to counsel suits commenced against our insured or the company.  Provide guidance to counsel and coordinate any additional investigation required.
  • Maintain records of performance for Claims Representatives.  Consult with Branch Claim Manager on performance reviews and personally go through the review with each employee.
  • Maintain relations with underwriters, auditors, marketing and agents operating within the territory.
  • Regular attendance.
  • Perform other job duties as assigned.

  • Four year college degree
  • A minimum of five years of P&C claims supervisory experience, primarily in casualty
  • Prior field adjusting experience preferred
  • AIC, SCLA, CCLA or PCLA designations are preferred.  
  • Strong leadership ability with proven capability to train, mentor, and develop subordinates
  • Demonstrate strong analytical and problem-solving skills with ability to navigate complex situations
  • Strong knowledge of claims environment including reserving, loss development, industry trends and P&C line of business expertise.


UFG Career Opportunities

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Equal Opportunity Employer

UFG is an equal opportunity employer. All qualified applicants will receive consideration and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status. If you need a reasonable accommodation for any part of the employment process, please email to provide the nature of your request. Only inquires for an accommodation will be responded to. For more information on rights protecting job applicants, click here: Equal Employment Opportunity (EEO), Employee Polygraph Protection Act (EPPA), Family and Medical Leave Act (FMLA).

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