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Career Opportunities

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Claims Support Supervisor

US-IA-Cedar Rapids
Corporate Claims


UFG offers you an award-winning workplace and a trustworthy, financially stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. We've been named an Iowa Top Workplace by the Des Moines Register for four consecutive years, and included on Forbes’ “America’s Most Trustworthy Financial Companies” every year since 2014. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


The Claims Support Supervisor will lead the vision for the First Notice of Loss (FNOL) and Administrative Support teams for the department.  This includes providing industry-leading customer service through development of a strong, customer-centric culture and building strong partnerships internally and externally. This large team will be responsible for current functions such as FNOL, mail distribution, and payment processing as well as identifying additional support opportunities that will allow adjusting teams to focus on core adjusting activities. 

  • A people centric leader responsible for the strategy and vision of the Claims Support and First Notice of Loss (FNOL) team. Approaches all responsibilities with a focus on providing industry-leading customer service, both internally and externally.
  • Develops a team culture that holistically approaches customer service by promoting best practices, big picture thinking, innovation, growth, and teamwork.
  • Attracts, selects, and retains high-performing, diverse talent able to successfully achieve or exceed goals.
  • Oversees and maintains current documentation of all team activities, processes and procedures continuously evaluating them for improved efficiency, service, cost, and alignment with department and company strategy.
  • Directly responsible for maximizing & tracking team performance, ensuring excellent customer service and quality assurance, compliance with applicable laws, policies, and company values.
  • Provides effective direction & leadership for the team by providing support, constructive feedback & coaching; managing performance, including time and attendance, salary administration, policy enforcement and corrective action; and employee engagement, development and growth.
  • Conduct regular meetings with the team and individuals to address team goals, performance metrics, service levels, process improvement, training and other team matters.
  • Utilize existing technology to support the team and process, and identify any technology needs
  • Actively participate in company projects as assigned, working with other departments, vendors or service providers as necessary.
  • Continue to develop leadership skills and knowledge through internal and external publications, seminars, and conferences. Share knowledge gained with peers.
  • Other duties as assigned, relevant to the position



  • Bachelor’s degree preferred
  • Proven completion and interest in pursuing industry education and designations relevant to the position.


  • At least 5 years’ experience in a leadership position on a customer service team.

Knowledge, skills & abilities:

  • Servant leadership mentality with a strong desire to put the needs of your people first
  • Ability to recognize strengths and areas of opportunity of team members and effectively collaborate with team members to develop growth goals and educational plans
  • Proven knowledge of best practices and industry standards regarding internal & external customer service. Outstanding customer service skills are required.
  • Knowledge of the claims function and insurance coverages.
  • Be a strong influencer to promote a strong company culture.
  • Possess strong strategic and big-picture thinking skills.
  • Demonstrate ownership with all responsibilities. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals, people and expense.
  • Excellent written and verbal communication and presentation skills.
  • Strong listening, judgment, decision-making, organizational, and soft skills.
  • Ability to work with others in a team environment.
  • Proven ability to lead and motivate team members in a positive and effective manner.
  • Must be able to give and receive positive and negative feedback in a consistent, professional, and respectful manner; includes difficult or sensitive topics/conversations, applying disciplinary action, resolving escalated calls, etc.
  • Strong computer skills including Microsoft Office Suite and other business-related software.

UFG Career Opportunities

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Equal Opportunity Employer

UFG is an equal opportunity employer. All qualified applicants will receive consideration and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status. If you need a reasonable accommodation for any part of the employment process, please email to provide the nature of your request. Only inquires for an accommodation will be responded to. For more information on rights protecting job applicants, click here: Equal Employment Opportunity (EEO), Employee Polygraph Protection Act (EPPA), Family and Medical Leave Act (FMLA).

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