Career Opportunities

Career Opportunities

Current Openings

Whether you are a recent college graduate or an experienced industry professional, we’re confident that you’ll find your desired career path within UFG. So, take the next step and apply for a position today.

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System Support Specialist I

US-IA-Cedar Rapids
Information Technology


UFG offers you an award-winning workplace and a trustworthy, financially stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. We've been named an Iowa Top Workplace by the Des Moines Register for four consecutive years, and included on Forbes’ “America’s Most Trustworthy Financial Companies” every year since 2014. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


As a system support specialist you will be working at an awarded Top Workplace. You will provide superior customer service to both internal and external customers. You will be accountable to assist with all technology-related inquiries from our independent insurance agents, policyholders, employees and others. Inquiries can be related to our company websites, agency system interface programs, internal systems, hardware, software, phones, Citrix, MS Office, etc.

If you're a team player who enjoys working with customers to solve their technological questions, then read on to learn what it takes to join our outstanding organization.


After the initial training period, the hours for this position are 10:00AM-6:30PM.




  • Provide superior first call resolution customer service.
  • Deliver technical support to diagnose, investigate and resolve user issue. 
  • Educate and walk user through problem solving process. 
  • Responsible for recording all issues received via phone calls, emails and voicemail into the ticketing system.
  • Establish and continually increase working knowledge of United Fire Groups systems, screens, navigation, procedures and processing requirements. 
  • Perform consistent follow up with users to ensure complete resolution and user satisfaction. 
  • Recommend procedure modifications and improvements. 
  • Contribute to overall team effectiveness and knowledge by sharing problem-solving advice and procedures.

  • Two–year college degree
  • Experience troubleshooting technical issues related to systems, software and hardware.
  • Previous IT help desk experience.
  • Strong trouble shooting and multi-tasking skills. 
  • Ability to understand technical issues and the ability to apply resolutions accurately and quickly. 
  • Be able to work independently while remaining closely connected to the team.
  • Posse strong problem-solving and decision-making skills.
  • Effective time management skills.
  • Adaptability and flexibility including ability to handle multiple tasks and work under deadlines. 
  • Excellent written and oral communication skills. 
  • Basic understanding of JavaScript preferred.

UFG Career Opportunities

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Equal Opportunity Employer

UFG is an equal opportunity employer. All qualified applicants will receive consideration and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status. If you need a reasonable accommodation for any part of the employment process, please email to provide the nature of your request. Only inquires for an accommodation will be responded to. For more information on rights protecting job applicants, click here: Equal Employment Opportunity (EEO), Employee Polygraph Protection Act (EPPA), Family and Medical Leave Act (FMLA).

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