Career Opportunities

Career Opportunities

Current Openings

Whether you are a recent college graduate or an experienced industry professional, we’re confident that you’ll find your desired career path within UFG. So, take the next step and apply for a position today.

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Commercial Lines Service Center Account Specialist

US-IA-Cedar Rapids
Customer Service


UFG can offer you an award-winning workplace and a trustworthy, financially-stable company. While we’ve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. UFG was named to the “2017 Top Workplaces” list by The Des Moines Register, and was also included on the Forbes’ America’s Most Trustworthy Financial Companies” list for 2015, 2016 and 2017. Additionally, UFG is a super-regional property and casualty insurer rated “A” (Excellent) by A.M. Best Company.


Do you thrive on helping others find simple solutions?  Are you energized by learning new information and applying your knowledge to make decisions that create simple solutions? Are you passionate about being your best and doing your best?  Do you enjoy working in a team and still having control over your own work product?  Are you eager to prove yourself and take the next step?  If you answered, “yes” to these questions, we would like to hear from you! 


UFG is seeking experienced individuals to provide excellent service to policyholders in the UFG Commercial Service Center, while achieving positive results (high policy retention and favorable loss ratios). The UFG Commercial Lines Service Center continues to grow and offers promotional opportunities!


The hours for this position are Monday through Friday; 8:00AM to 4:30PM CST or 9:00AM to 5:30PM PST.


This position requires testing and obtaining a state commercial lines property & casualty license in your resident state within 45 days of employment.    

  • Must pass/secure State Property & Casualty Agent License within 45 days, no more than 2 attempts are permitted.
  • Assist policyholders and agency staff with policy changes, renewal instructions, drivers lists, certificates of insurance, cancellations, reinstatements, first loss reports, billing/claims/policy inquires, replacement auto ID cards, coverage questions, etc. both over the phone and through written correspondence.
  • Enter accurate information into the various computer systems from policy holder phone calls and written correspondence.
  • Review policy change requests, renewal instructions, MVR’s, Experience Mods, loss experience, loss control reports and product brochures for risk acceptability. May consult management, other underwriters, websites and Best Underwriting Guide. Ask underwriting questions when a policyholder requests a policy change – midterm and renewal. Select critical information needed.
  • Review policy change requests and renewals for limits and coverages requested. Work with marketing department to monitor production and loss ratio for each agency and continue to grow the book of business. Review daily claims sheet. Ensure risk is properly classified. Use underwriter credit/debit, experience rating and judgment rates when necessary. Place risk in proper program. Review renewals.
  • Perform other duties as assigned.



  • Four-year college degree or equivalent commercial lines insurance experience (customer service/account management, rating and/or underwriting)

Must have:

  • Risk evaluation skills and decision making aptitude
  • Basic insurance contract knowledge foundation to develop into a champion
  • Ability to influence others through negotiation skills
  • Ability to successfully complete training programs within UFG systems, rating and underwriting processes (as needed)

Preferred to have:

  • Agency experience is a plus
  • Working on, or achieved an INS designation or other relevant insurance designations

Attributes we seek:

  • Possess strong problem-solving skills
  • Effective time management skills
  • Excellent written & verbal communication
  • Enthusiastic and energetic
  • Demonstrate an open-minded, team-oriented, and collaborative work style through exceptional interpersonal skills

UFG Career Opportunities

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Equal Opportunity Employer

UFG is an equal opportunity employer. All qualified applicants will receive consideration and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status. If you need a reasonable accommodation for any part of the employment process, please email to provide the nature of your request. Only inquires for an accommodation will be responded to. For more information on rights protecting job applicants, click here: Equal Employment Opportunity (EEO), Employee Polygraph Protection Act (EPPA), Family and Medical Leave Act (FMLA).

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